Last updated: April 7, 2026.

Luzia Joyas operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). Luzia Joyas operates on the Shopify platform, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. In case of disagreement between our Terms of Service and this Privacy Policy, the Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and sharing of your data as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term "personal data," we mean data that identifies you or can be directly linked to you or another person. Personal data does not include data that has been collected anonymously or data that has been anonymized in such a way that it cannot be identified or directly linked to you. Depending on how you use the Services, where you live, and in accordance with applicable laws, we may collect or process the following categories of personal data, including inferences drawn from that personal data:

• Contact Information including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information including credit and debit card numbers and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment information.
• Account Information including your username, password, security questions, settings, and preferences.
• Transaction Data including items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, and your previous transactions.
• Communication with Us including information you provide in communications with us, for example, when submitting customer support inquiries.
• Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information about your interaction with the Services, such as how and when you use or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from You including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data;
• Automatically through the Services including data from your device when you use our products or services, visit our websites, and through the use of cookies and similar technologies;
• From Our Service Providers including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal data to provide you with the Services, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, enabling the posting of reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal data to better customize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or mail, and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activities on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, unlawful, unsafe, or malicious activities, protect public safety, and secure our services. If you choose to use the Services and open a user account, you are responsible for the security of your access credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
• Communication with You. We use your personal data to provide you with customer support, be responsive, provide you with efficient services, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil proceedings, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT systems management, payment processing, data analytics, customer support, cloud storage, and fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share your data to show you targeted ads and marketing based on your online activity with different merchants and websites.
• When you instruct us, request, or otherwise consent to the disclosure of certain information to third parties, for example, for product shipment or through the use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes your personal data regarding access to and use of the Services to provide and improve those Services to you. Information you submit to the Services will be transferred to and shared with Shopify, as well as third parties who may be located in countries outside your location, to provide and improve the Services to you. Furthermore, to protect, expand, and improve our business, we use certain enhanced Shopify features that include data and information derived from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights over the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal data here: Link to Shopify privacy portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms without restriction on their use by us or a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal data about minors under the laws of your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information.

The retention period for your personal data depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases, we may deny your request in accordance with the law.

• Right of Access / Information. You may have the right to request access to the personal data we hold about you.
• Right to Erasure. You may have the right to request the deletion of personal data we hold about you.
• Right to Rectification. You may have the right to request the correction of inaccurate personal data we hold about you.
• Right to Portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Manage communication preferences. We may send you promotional emails, and you can unsubscribe from receiving them at any time using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact information provided below. For more information on how Shopify uses your personal data and all your rights, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also need you to directly confirm your identity with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about how we handle your personal data, please contact us using the contact information provided below. Depending on your place of residence, you may have the right to lodge a complaint about our decision by contacting us through the details below or by contacting the competent data protection authority in your country. For the EEA, you can find a list of competent supervisory authorities for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent agreements issued by the competent UK authority, as the case may be, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and notify you in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by calling or emailing us at hola.luziajoyas@gmail.com or contact us at Rua General Humberto Delgado, Vale da Pedra, Lote4, 2Direito, Cartaxo, PT-14, 2070-732, PT. For the purposes of applicable data protection laws, we are the data controller of your personal data.