Have a question? We have your answers.
Frequently Asked Questions
How can I get in touch?
Our experts are available 7 days a week to answer your questions about your luzia joyas piece. So, if you have any questions, feel free to contact us at: hola.luziajoyas@gmail.com. We will be happy to help you.
When can I expect my order?
Depending on your location, shipping may take around 9-15 business days. For more details, please refer to our shipping policy.
Can I track my order?
As soon as your package leaves our warehouse, you will receive an email with a link you can use to track the shipment.
Mogu li izvršiti zamjenu?
Trenutno ne nudimo zamjenu za narudžbe iz bilo koje zemlje.
Shipping questions
What are the shipping costs?
We offer free shipping for orders over €65. For orders under €65, a shipping fee of €3.25 is charged.
More information about delivery times and prices can be found on the delivery page.
I haven't received an order confirmation.
If your order has been successfully processed, you will receive an order confirmation in your mailbox within a few minutes.
Always check your spam folder if you haven't received anything.
Still haven't received an email from us? Contact us at hola.luziajoyas@gmail.com, we will be happy to help you.
I haven't received my order, what should I do?
We're sorry that you haven't received your order. It's possible that the delivery driver was late with the delivery. Therefore, we advise you to first check the tracking page. It displays the delivery status.
If the status of your shipment is unclear, please contact us at: hola.luziajoyas@gmail.com.
Što se događa ako nisam kod kuće tijekom dostave?
Ako niste dostupni u trenutku dostave, dostavljač može ostaviti obavijest s uputama ili ponovno pokušati dostavu. U nekim slučajevima, vaš paket može biti ostavljen na obližnjem mjestu preuzimanja.
Što ako se moji podaci za praćenje nisu ažurirali?
Ažuriranja praćenja ponekad se mogu pojaviti tek za nekoliko dana. Ako nema ažuriranja nakon nekoliko dana, slobodno nas kontaktirajte i mi ćemo vam pomoći.
Our Products
What materials are your products made of?
Nuamore's jewelry collection combines elegance with durability. Our pieces are crafted from high-quality materials such as brass, 925 sterling silver, and 18K gold plating, known for their strength and resistance to tarnishing, making them ideal for everyday wear. For more details, please read our jewelry guide.
How can I maintain the shine of my products?
While our jewelry is water-resistant, we recommend avoiding prolonged exposure, such as swimming or surfing. To protect the finish, avoid direct contact with lotions, hairspray, perfumes, and other cosmetics.
Our materials require minimal maintenance, but occasional polishing with a soft cloth will keep your pieces shining.
How to choose the right size for your luzia joyas garment?
We offer various types of jewelry: some pieces come in specific sizes, while others are adjustable for a universal fit. Each product page includes a size guide that explains the type of product you are viewing, so you can always find the right size!
Je li vaš nakit hipoalergen?
Naš nakit dizajniran je s udobnošću na umu. Mnogi naši komadi prikladni su za osjetljivu kožu, posebno oni izrađeni od 925 sterling srebra. Međutim, ako imate vrlo osjetljivu kožu, preporučujemo da provjerite detalje o materijalu na svakoj stranici proizvoda.