Delivery Policy
SHIPPING POLICY – Luzia Joyas
Free shipping on all orders. Processing takes 1 to 3 business days, and delivery is estimated to take 8 to 12 business days.
An order follows the following flow: once placed, it is processed within 1 to 3 business days; then it is shipped after processing; and finally, it is delivered within an estimated 8 to 12 business days.
DELIVERY TIMES
Below are the average delivery times for all orders:
Order processing takes between 1 and 3 business days. This period may be longer if the order is placed on a Friday evening or during the weekend.
Estimated delivery is between 8 and 12 business days after dispatch.
HOW TO PLACE AN ORDER
The purchase process at Luzia Joyas is simple and consists of the following steps:
1. Product
Go to the product page and add the desired item to your cart by clicking the "Add to cart" button. Make sure you have correctly selected the product variants.
2. Checkout
Click on "Proceed to checkout". On the information page, enter the correct shipping details and then select "Continue to shipping".
3. Review
On the shipping page, check that all details are correct. It will be indicated that shipping is free. Click on "Continue to payment".
4. Payment
Select your preferred payment method. All payments are processed via SSL, guaranteeing a secure environment.
5. Confirmation
Click "Complete order" and you will be redirected to the selected payment platform. Follow the instructions to finalize your purchase. If a problem arises, you can contact customer service.
PAYMENT METHODS
At Luzia Joyas, all payment methods are protected by SSL encryption, ensuring secure transactions.
The following payment methods are accepted:
Credit cards (AMEX, Mastercard, Maestro, and Visa), PayPal, Klarna (deferred payment), EPS (electronic payment), and Sofort (instant bank transfer).
SHIPPING COSTS
All orders include free shipping.
Products are delivered directly to the customer's address at no additional cost.
No minimum purchase amount is required.
ORDER SHIPPING
If you have found the perfect product in our store, we want you to enjoy it as soon as possible. That's why we process and ship orders as quickly as possible.
To be able to offer fair prices, we group orders and ship them together once we reach the necessary minimum quantity. Thank you for your understanding and support in contributing to a more sustainable model.
Please note that, as with many online stores, there may be delays due to a high volume of orders. Please keep this in mind when making your purchase. Nevertheless, we will do everything possible to dispatch your order as quickly as possible.
If you want your order to be processed with priority on the same day, you can contact us by email. Our customer support team will be happy to assist you and offer the best solution.